Health Data Analyst - Patient Portal Specialist

Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions. If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless. Women's College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice.

Building on the momentum of our Healthcare Revolutionized 2018-22 Strategy, our [r]Evolution Build Back Better Strategic Framework outlines our path forward into 2024. The stage has been set for Women’s to accelerate our priorities and capture the momentum to catapult our system forward to revolutionize healthcare for everyone.

Job Description

Summary of Duties, but not limited to:

• Engages patients to promote utilization of myHealthRecord Portal by educating them on availability, and benefits of enrolment
• Processes in-person and online patient portal enrolment requests in compliance with hospital policies and procedures
• Guides patients through enrolment process for myHealthRecord Portal
• Provides support to patients via phone, email and in person
• Addresses and researches inquiries regarding patient accounts to ensure proper account resolution, generates required changes, follows up with the patient if applicable
• Responds to complaints and resolves problems using established hospital processes
• Manages all questions and concerns regarding accounts and exercises good judgment in resolving issues related to the patient portal
• Assists with the development, documentation, and periodic review of the patient portal processes
• Provides coverage in Release of Information as required
• Accountable for productivity and accuracy of all requests
• Responsible for promoting confidentiality and privacy awareness
• Builds relationships with both our internal and external customers
  
  

As a role model and champion you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care.

The responsibilities described above are representative and are not to be construed as all-inclusive.

Qualifications

• Graduate from a recognized Health Information Management/Professional program
• Certification with the Canadian Health Information Management Association (CHIMA)
• Current active CHIMA member in good standing and maintained on an annual basis
• Two (2) years previous experience in a hospital health records environment required
• In-depth knowledge of key legislation pertaining to release of personal health information (Personal Health Information Protection Act, Public Hospitals Act, Mental Health Act, Coroner’s Act, Vital Statistics Act, Consent to Treatment Act)
• Proven ability to work effectively in a fast-paced environment both independently and within a team, exercising sound judgment
• Excellent communication, interpersonal and organizational skills
• Excellent computer skills with working knowledge of MS Office Suite and Med2020 preferred
• Experience with release of information preferred
• Proven attendance and punctuality required
• Legally entitled to work in Ontario and resides in Ontario
• Professional behavior and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital
  
  

This position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all

Closing Statement

Women's College Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fairness and equity in employment and our recruitment and selection practices. We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our Hospital community. Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy. Applicants need to make their requirements known in advance.