Data Analyst (0 Experience Required)

Data, Research and Evaluation

Full Time, Permanent

Hybrid

Level 7

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview

• Reporting to the Efforts to Outcomes (ETO) Supervisor, the successful applicant will be responsible for:
• Creating and generating reports using ETO client information system
• Filter and “clean” data by reviewing extracts, reports, and performance indicators to identify and resolve problems, including data quality, integrity issues following data governance policies
• Coordinates and prepares comprehensive data analysis and statistical reports for research, evaluation, policy, program and service activities
• Using statistical analysis software to lead the development and delivery of functional analytics to support evidence-based decision-making.
• Working with the department leads, Program Directors, and other relevant staff, ensure that the agency regularly reviews efforts towards outputs/outcomes (e.g., values, number of efforts, times spent)
• Review all custom and standard reports for accuracy and timeliness so that the database maintains real time information about program participants and ensures that the agency has a process in place for a regular review conducted by appropriate staff (e.g., program manager)
• Working with department leads to develop and maintain Policies, Standards and Controls about the safety of data in regard to regulatory compliance
• Building advanced data visualizations (Tableau reports, infographics, scorecards, dashboards) that will support the dissemination of administrative data including outcomes and key performance indicators
• Providing well-structured reports and documents to convey analysis and insights that are clear, concise and reader-friendly
• Managing critical timelines and ensuring that deadlines are met
• Performing other duties as required
  
  

Qualifications

• The successful candidate will be a team player who has excellent communication and problem-solving skills. Their analytical ability and attention to detail coupled with their ability to prioritize and manage competing deadlines is a must.
• Familiarity with ETO (Efforts to Outcomes) or another case management database is an asset.
• Bachelor’s Degree, preferably within Computer Science, Statistics or approved equivalent combination of education and experience, with minimum two year’s experience in data analysis and management- including database design and advanced report writing using Structured Query Language (SQL) and other relational databases.
• Experience with ETO, Tableau, and/or Qualtrics considered an asset
• Experience with statistical software (e.g. R, SPSS)
• Fluency in a programming language (e.g. Python) and or other programming languages would be an asset.
• Proven passion for the data quality discipline
• Strong interpersonal skills
• Extremely meticulous in approach to work and attention to detail
• Ability to work independently and within a team setting
• Proven ability to meet established deadlines
• Ability to quickly learn new tasks
• Strong analytical and problem-solving skills
• Ability to multi-task and work on multiple projects simultaneously
  
  

Interested candidates should submit their cover letter and resume to this posting. Only those candidates selected for an interview will be contacted. No phone calls please.

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Please visit our careers page to see more job opportunities.