Business Systems Analyst

Our mission is to provide a secure, valuable, and sustainable workplace retirement solutions for Canadians. At CAAT, we live our values of integrity, impact, and teamwork every day.

The Business Systems Analyst is integral to the success of the Enterprise Data Management team, and to CAAT’s guiding mission and growth strategy.

Reporting to the Manager, Enterprise Data Management, you will provide Business Analysis support for the team’s various data management projects such as Data Integration, Data Quality, Data Warehouse, Data Governance, Business Intelligence, Reporting, and Analytics.

You will act as the first point of contact for CAAT’s business and technology teams for their data and reporting needs and support them by gathering business requirements, creating a technical solution by collaborating with data management analysts and data architects, maintaining our documentation frameworks such as BRD & Technical specifications documents, testing, and change management. You will ensure all Enterprise Data Management systems, processes, reports, and dashboards are functional, updated timely and conform to CAAT’s IT standards and procedures and assist the team in production release cycles.

We are looking for someone with:

• Post-secondary degree or diploma in a related field, or equivalent experience.
• Minimum 3-5 years of experience in progressive IT Business Analysis roles.
• High degree of IT systems knowledge and experience with Microsoft Enterprise technologies (Windows Server, Active Directory, SCCM, etc.).
• Advanced knowledge in SQL query-writing and experience with reporting and visualization tools such as Power BI or similar BI tools.
• Experience with diagramming/workflow tools like Vision board, Visio, or Navvia is an asset.
• Familiarity with ITIL standards, Agile frameworks, and experience working on an Agile product team is a plus.
• Experience with Pension Systems/industry is advantageous.
• Scripting experience, especially in Python, is a nice-to-have.

The successful candidate will demonstrate:

• Excellent written and verbal communication skills.
• Proficiency in documentation and the ability to create and maintain accurate technical specifications.
• Capacity to learn and adapt to new tools, processes, and business practices quickly.
• Ability to analyze data and present it effectively to facilitate decision-making and problem-solving.

Once here you will:

• Partner with key stakeholders to understand their requirements and align these with CAAT’s strategic goals, while working closely with internal teams to design and implement technology and system improvements.
• Identify and recommend process enhancements, defining business requirements to optimize business processes and meet organizational needs.
• Lead the adoption of new processes and tools, ensuring high levels of customer satisfaction, tool performance, and effective change management.
• Analyze and resolve issues, assign technical resources as needed, and implement solutions to prevent future problems while maintaining accurate documentation.
• Maintain clear communication with team members regarding tasks and projects, and collaborate with Data Analysts and Developers to ensure technical documentation remains current.
• Provide expert support for application maintenance, including problem-solving, database development, and report creation using BI tools.
• Assist with implementing application updates, configurations, and hot fixes, preparing user manuals, and training users on new functionality.
• Participate in regression testing of updates and patches in pre-production environments, ensuring that changes are effectively managed and documented.
• Support the manager in the project’s intake for all Enterprise Data Management requests through the Service Now platform. This will involve providing support for all phases of data management related projects.

Step into CAAT - where your work is both rewarding and meaningful, growth is a constant, fun is the way we roll, and your impact is real! If you meet most of the criteria above, we would love to connect with you.

Our commitment to you as a CAATster:

We’re about growing together and creating impact in a collaborative and caring environment!

Comprehensive & Holistic Care: Your dedication deserves appreciation! At CAAT, we celebrate the complete you, prioritizing your well-being above all. Our all-encompassing employee programs are designed to cater to every aspect of your life and well-being, ensuring you feel cherished and valued. We provide a competitive Total Rewards program based around your physical, mental, and financial wellness. This includes, but is not limited to, your compensation, paid time off, health and dental benefits, wellness programs, wellness incentives, and (of course) a defined benefit pension plan.

Growth Opportunities: Embrace a vibrant, ever-evolving environment at CAAT, where growth is not just a goal, but our way of life! We're expanding and transforming constantly, which means endless opportunities for you to adapt, innovate, and learn. As we grow, so do you. Let’s make a difference together!

A Culture of Collaboration and Fun: We're a team that works, grows, and celebrates together. At CAAT, you belong to a collaborative, inclusive and lively environment that sparks creativity and fosters open communication.

Making a Difference, Together:We're on a mission to secure a better future for Canadians. Your meaningful contributions go beyond the workplace, touching lives and making a significant societal impact. Work that truly counts!

But don't just take our word for it! We’ve consistently been recognized as one of Canada's Most Admired Corporate Cultures, as one of Greater Toronto's Top Employers, and one of the Best Places to Work.

Learn more about us by visiting www.caatpension.ca/careers

Diversity, Equity, Inclusion, and Belonging:

Diversity, Equity, Inclusion, and Belonging (DEIB) at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000for assistance.