Senior Data Analyst

New York, NY
Full Remote
At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

  • You’ve got positive energy. You’re optimistic about the future and determined to get there.
  • You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
  • You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
  • You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
  • You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
  • You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

The Coinbase Customer Experience (CX) organization plays an imperative role in achieving our mission. Our team is dedicated to eliminating customer challenges, empowering our global user base via self-service and automation, and optimizing customer support interactions to build an effortless experience. As a Senior Data Analyst on our team, you will help drive business impact through data. You’ll have the opportunity to transform data into valuable business insights and help shape our strategy to deliver maximum impact to our customers, while also heavily influencing strategy, planning, and execution.

What You’ll Be Doing (ie. Job Duties)

  • Improve customer experiences by developing bar raising metrics, self-service tools, and deep analyses that drive actionable insights
  • Collaborate with stakeholders to manage a long-term analytic roadmap that balances the tactical and strategic needs of the business
  • Proactively identify opportunity areas for improvement including deep dive investigations and processes to better serve our customers
  • Drive the vision, building, and adoption of self-service analytic capabilities; develop these capabilities at scale
  • Understand data resources and know when, how, and which best to use for each project
  • Ability to frame and break down complex business problems into key components and recommend practical solutions
  • Monitor key performance metrics and use data to identify actionable opportunities to increase efficiency and make high-quality decisions that drive performance improvements
  • Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement
  • Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data

What We Look For In You (ie. Job Requirements)

  • 5+ years of relevant experience
  • Expert SQL and data modeling skills, Python experience a plus
  • Highly proficient using at least one data visualization product (Looker, Tableau, QuickSight, etc.)
  • Excellent written and verbal communication skills are required, including experience meeting with and communicating information to senior leadership
  • Highly collaborative, with an ability to optimally secure inputs from many cross-functional partner teams
  • Ability to think strategically, formulate appropriate analytical solutions, and execute in order to solve business needs

Nice To Haves

  • Report automation experience (e.g. using Python, R)
  • Knowledge of AWS services and cloud computing
  • Experience with descriptive and inferential statistics
  • Experience with financial industry regulations
  • Experience with customer support metrics/data

Position ID: P28392

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $162,350 to $191,000 + target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.

Key informations

Posted 7 months ago

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About Coinbase

Coinbase was founded in 2012 by Brian Armstrong and Fred Ehrsam. it is a distributed company; all employees operate via remote work and the company lacks a physical headquarters. coinbase is the largest cryptocurrency exchange in the united states by trading volume. The company is headquartered in San Francisco, California. Coinbase allows users to buy and sell cryptocurrencies, as well as store them in a wallet on the site.

The company has also venture-funded several other cryptocurrency startups, including BlockFi, Compound, and ParaFi Capital. In addition to its primary crypto exchange business, Coinbase also offers a Coinbase Pro platform for more advanced traders, as well as a number of other services including a Coinbase Wallet and an education arm called Coinbase Learn. Coinbase went public via a direct listing on the Nasdaq stock exchange on april 14th, 2021. As of may 2021, coinbase has a market capitalization of over $85 billion.

Products and Services

Coinbase's products and services are designed to provide users with a secure and user-friendly platform for buying, selling, and storing cryptocurrencies. Key offerings include:

Cryptocurrency Exchange: Coinbase offers a secure and reliable platform for buying, selling, and trading a wide range of cryptocurrencies, including Bitcoin, Ethereum, and Litecoin.

Digital Wallet: Coinbase offers a digital wallet for storing and managing cryptocurrencies, with a range of features and tools to help users manage their assets securely and efficiently.

Advanced Trading Tools: Coinbase offers advanced trading tools for experienced traders, including margin trading and limit orders, to help users make the most of their investments.

Impact and Recognition

Coinbase's products and services have had a significant impact on the cryptocurrency industry and on the broader financial technology landscape. Some of the key accomplishments and recognition include:

Market Leadership: Coinbase is a leader in the cryptocurrency exchange industry, with a large and growing user base worldwide.

Regulatory Compliance: Coinbase is committed to maintaining a high standard of regulatory compliance, and has established numerous initiatives and partnerships to ensure compliance with relevant laws and regulations.

Innovation and Investment: Coinbase is committed to promoting innovation in the cryptocurrency and financial technology industries, and has invested in numerous startups and initiatives to support this goal.

Culture and Values

Coinbase's culture and values are built around a commitment to excellence, innovation, and social responsibility. The company is known for fostering a collaborative and inclusive work environment, and for investing in the professional development of its employees.

Coinbase is also committed to making a positive impact on the communities it serves, and works closely with nonprofit organizations and social enterprises to support education, community development, and social justice initiatives.

Other jobs at Coinbase

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