Data Analyst I (Data Analyst Shared Services)
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Austin, TX
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Junior
Job Title: Data Analyst(Shared Services)
Location: Austin, TX(Hybrid)
Duration: 12 Months
Pay Rate: $25 - $30/hr on W2 with Benefits
Job Description:
- Strong data and analytic skills, knowledge of excel, numbers and data modeling. Reporting and presentation skills a plus. Looking for a person who has a passion for data and numbers.
- Interpret data, analyze and process data
- Acquire data from primary or secondary data sources and maintain databases/data systems.
- Filter and “clean” data for system consumption
- Transaction to Account matching
- Triage and research submitted tickets
- Use resources (i.e. Tableau, Box, Internal Systems) to validate data
- Data Processing - Excel
- Support Tickets - Attention to detail, written and verbal communication organizational skills
- Strong analytical skills
- Demonstrated understanding of business
- Demonstrated ability to manage through various customer situations
- Seeking and acting on feedback from business partners
- Demonstrate understanding of the business and master data management concepts.
- Process on average 6 files/week (files range from 5,000 rows to 40,000 rows)
- Process on average 30 support tickets/week
- Achieve SLA of 5 business days on Support ticket responses
- Achieve SLA of 48 hours on data maintenance requests
- Achieve SLA of 5 business days on major data change requests
- Drive an increase in % first contact resolution for support tickets
- Use resources (i.e. Tableau, Box, Sales Central) to validate data
- Leverage existing knowledge of master data management (MDM) solutions & best practices