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Data Analyst I (Data Analyst Shared Services)

Austin, TX

Job Title: Data Analyst(Shared Services) 
Location: Austin, TX(Hybrid) 
Duration: 12 Months 
Pay Rate: $25 - $30/hr on W2 with Benefits 

Job Description: 

  • Strong data and analytic skills, knowledge of excel, numbers and data modeling. Reporting and presentation skills a plus. Looking for a person who has a passion for data and numbers. 
  • Interpret data, analyze and process data 
  • Acquire data from primary or secondary data sources and maintain databases/data systems. 
  • Filter and “clean” data for system consumption 
  • Transaction to Account matching 
  • Triage and research submitted tickets 
  • Use resources (i.e. Tableau, Box, Internal Systems) to validate data 
  • Data Processing - Excel 
  • Support Tickets - Attention to detail, written and verbal communication organizational skills 
  • Strong analytical skills 
  • Demonstrated understanding of business 
  • Demonstrated ability to manage through various customer situations 
  • Seeking and acting on feedback from business partners 
  • Demonstrate understanding of the business and master data management concepts.  
  • Process on average 6 files/week (files range from 5,000 rows to 40,000 rows)  
  • Process on average 30 support tickets/week 
  • Achieve SLA of 5 business days on Support ticket responses  
  • Achieve SLA of 48 hours on data maintenance requests  
  • Achieve SLA of 5 business days on major data change requests  
  • Drive an increase in % first contact resolution for support tickets  
  • Use resources (i.e. Tableau, Box, Sales Central) to validate data  
  • Leverage existing knowledge of master data management (MDM) solutions & best practices 

Key informations

Posted 7 months ago

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